FAQ
Find answers to common questions about shopping with Homnew. If you need assistance with something not covered below, please contact our customer support team.
Ordering
How can I place an order?
Browse our home and decor collection, select the product you want, and add it to your cart. Proceed to checkout, enter your shipping and payment information, and review your order before completing your purchase.
Can I change or cancel my order?
If you need to cancel an order, contact us as soon as possible at support@homnew.com. We will try to accommodate your request before the order has been processed or shipped.
Will I receive an order confirmation?
Yes. After successfully placing an order, you will normally receive an order confirmation email at the email address provided during checkout.
Shipping & Delivery
Where does Homnew ship?
We currently ship to eligible addresses within the United States only. International shipping is not available at this time.
How long does shipping take?
Orders are generally processed within 1–3 business days after successful payment confirmation.
After shipment, standard delivery usually takes another 2–5 business days.
The estimated total delivery timeframe is approximately 3–8 business days.
How much does shipping cost?
Homnew offers free standard shipping ($0) on eligible U.S. orders. There is no minimum purchase requirement.
Will I receive tracking information?
When tracking information is available, it will be sent to the email address provided during checkout after your order ships.
Please allow approximately 24–48 hours for tracking updates to become active.
Which shipping carriers do you use?
Depending on the destination and package requirements, orders may be shipped through USPS, UPS, or FedEx.
Returns & Refunds
Can I return a product?
Yes. Eligible products may generally be returned within 30 calendar days from the date the carrier confirms delivery, provided they meet our return conditions.
Products should generally be unused, in their original condition, and include applicable original packaging and components.
Who pays for return shipping?
Customers are responsible for return shipping costs for eligible standard returns.
Homnew does not charge a restocking fee ($0 restocking fee).
How do I request a return?
Email support@homnew.com with your order number, the product you wish to return, and the reason for your request.
Please wait for return instructions and approval before sending the product back.
How long do refunds take?
Approved refunds are generally processed within 10 business days after the returned product has been received, reviewed, and approved.
Your bank or payment provider may require additional time before the funds appear in your account.
Can I exchange a product?
We do not normally offer direct exchanges. If you prefer a different product, color, or style, you may return the eligible item under our Return & Refund Policy and place a separate order.
Payments
What payment methods do you accept?
We accept the payment methods displayed and available at checkout. These may include major credit and debit cards, depending on payment provider availability.
Is my payment information secure?
Payments are processed through the payment systems available at checkout. Our website uses SSL/TLS technology to help protect information transmitted during checkout.
Products
How can I choose the right home and decor product?
We recommend reviewing each product's description, dimensions, materials, features, and other available details before placing an order.
If you have questions about a particular product, please contact our support team before purchasing.
What should I do if I receive a damaged or incorrect product?
Please contact support@homnew.com as soon as possible.
Include your order number, a description of the issue, and clear photos of the product and packaging. Our team will review your request and work with you to determine an appropriate solution, which may include a replacement or refund.
Customer Support
How can I contact Homnew?
You can reach our customer support team using the details below:
Homnew
Website: https://www.homnew.com
Email: support@homnew.com
Phone: +1 810-626-3073
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Address: 9838 Watson Rd, St. Louis, MO 63126, United States
How quickly will I receive a response?
We aim to respond to customer inquiries within 24 hours during our regular business hours.
For order-related questions, including your order number helps us assist you more efficiently.
Homnew — Thoughtful home finds and helpful customer support.