Shipping policy

Last updated: November 4, 2026

At Homnew, we aim to make order processing and delivery clear and convenient. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and how you can track your purchase.

1. Where We Ship

Homnew currently ships to eligible delivery addresses within the United States only.

We do not offer international shipping at this time.

2. Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Our business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 5:00 PM Central Time, during weekends, or on public holidays will generally begin processing on the next business day.

Processing time is separate from the shipping and delivery period.

3. Delivery Estimates

After an order has been shipped, standard delivery generally takes 2–5 business days.

The estimated total timeframe from payment confirmation to delivery is approximately 3–8 business days.

These timeframes are estimates and are not guaranteed. Delivery may take longer due to carrier delays, weather conditions, high shipping volumes, or other circumstances beyond our control.

4. Shipping Charges

Homnew offers free standard shipping ($0) on eligible U.S. orders.

There is no minimum purchase requirement for free standard shipping.

Any applicable charges, if relevant to a particular order or service, will be clearly displayed at checkout before you complete your purchase.

5. Shipping Carriers

Depending on the destination, package requirements, and fulfillment arrangements, orders may be shipped through carriers such as:

  • USPS

  • UPS

  • FedEx

The carrier used may vary by order.

6. Tracking Information

When tracking information is available, we will send it to the email address provided during checkout after your order has been shipped.

Please allow approximately 24–48 hours for tracking updates to become active after the shipping label is created.

You can use the tracking information to check the latest available shipment updates.

7. Please Check Your Shipping Address

Please review your shipping address carefully before submitting your order. Make sure your name, street address, apartment or unit number (if applicable), city, state, and ZIP code are correct.

If you notice an error, contact us as soon as possible at support@homnew.com.

We will make reasonable efforts to help correct an address before fulfillment. However, changes may not be possible once an order has been processed or shipped.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@homnew.com.

We will try to accommodate cancellation requests before an order enters processing or shipment.

Once an order has been shipped, cancellation may no longer be possible. You may then request a return according to our Return & Refund Policy.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Email support@homnew.com and include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the affected product.

  • Photos of the packaging and shipping label, where relevant.

Please keep the product and its packaging until our support team has reviewed your request.

Depending on the situation, we will work with you to determine an appropriate solution, which may include a replacement or refund in accordance with our Return & Refund Policy.

10. Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details.

We will review the available shipping information and help you understand the next steps.

Carrier delivery estimates may change, and tracking updates may occasionally be delayed.

11. Contact Homnew

If you have questions about shipping, delivery, or an existing order, please contact us:

Homnew
Website: https://www.homnew.com
Email: support@homnew.com
Phone: +1 810-626-3073
Address: 9838 Watson Rd, St. Louis, MO 63126, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time.