Order Cancellation Policy

Last Updated: November 4, 2026

At Homnew, we understand that you may occasionally need to change or cancel an order. We will do our best to assist with cancellation requests, depending on the order's processing and shipping status.

1. Cancellation Before Shipment

You may request to cancel your order before it has been shipped. Please contact us as soon as possible with your order number.

If your order has not entered processing or fulfillment, we will make reasonable efforts to cancel it.

2. Orders Already Processing

Once an order has entered processing or fulfillment, cancellation may no longer be possible. We cannot guarantee that a cancellation request will be accepted after fulfillment has started.

3. Orders Already Shipped

Orders that have already been dispatched cannot be cancelled. If you no longer wish to keep the product, you may request a return in accordance with our Return & Refund Policy.

4. Refunds for Cancelled Orders

If your cancellation is approved and payment has already been collected, the applicable refund will be issued to your original payment method.

Approved cancellation refunds are generally processed within 10 business days. Your bank or payment provider may require additional time to make the funds available.

5. How to Request a Cancellation

To request an order cancellation, contact our customer support team and provide:

• Your order number

• The email address used at checkout

• A brief cancellation request

Please contact us as quickly as possible, preferably before the order enters processing.

6. Contact Information

For cancellation requests or questions, please contact us:

Store: Homnew
Email: support@homnew.com
Phone: +1 810-626-3073
Address: 9838 Watson Rd, St. Louis, MO 63126, United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time.

We aim to respond to customer inquiries within 24 hours during regular business hours.

Thank you for shopping with Homnew.