Privacy policy
Last updated: November 4, 2026
At Homnew, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit https://www.homnew.com, place an order, or contact our customer support team.
1. Information We Collect
Depending on how you use our website, we may collect the following types of information:
Information You Provide
When placing an order or contacting us, you may provide:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Order details
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Information included in customer support messages
Payment Information
Payments are handled through the payment providers available at checkout. We may receive transaction details, such as payment status and order confirmation information, to manage your purchase.
Your payment information is processed according to the applicable payment provider's privacy and security practices.
Website Usage Information
When you visit our website, certain technical information may be collected, including:
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IP address
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Browser and device information
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Pages visited
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Referring website or traffic source
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Website interactions
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Information collected through cookies and similar technologies
2. How We Use Your Information
Homnew may use your information to:
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Process and manage orders.
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Arrange order fulfillment and delivery.
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Send order confirmations and shipping updates.
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Process eligible returns and refunds.
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Respond to customer questions and support requests.
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Maintain and improve our website and shopping experience.
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Help detect and prevent fraud or unauthorized activity.
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Meet applicable legal and regulatory obligations.
3. Cookies and Similar Technologies
Our website and certain service providers may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
4. How We Share Information
We may share relevant information with service providers when necessary to operate our store and fulfill your orders. These providers may include:
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Payment processing services
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Order fulfillment and shipping providers
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Website hosting and technology providers
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Customer support services
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Analytics providers
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Fraud prevention and security services
We may also disclose information when required by applicable law, legal process, or a valid governmental request, or when reasonably necessary to protect our customers, business, website, or legal rights.
5. Sale of Personal Information
Homnew does not sell personal information to third parties for monetary compensation.
We may share information with service providers for legitimate business purposes, such as processing payments, fulfilling orders, providing customer support, and maintaining website security.
6. Payment Security
Payments are processed through the payment methods and providers offered at checkout. These providers apply their own security measures and privacy practices.
Our website uses SSL/TLS technology to help protect information transmitted during checkout. When payment processing is handled by a third-party provider, Homnew does not store your complete payment card number or security code on its own servers.
7. Order-Related Communications
We may use your contact details to send communications related to your purchases, including:
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Order confirmations
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Payment updates
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Shipping and tracking information
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Return and refund updates
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Responses to customer support requests
These communications help us provide information about your transactions and customer service requests.
8. Data Retention
We retain personal information only for as long as reasonably necessary for business operations, order management, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable legal requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Data Security
Homnew takes reasonable measures to help protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies and practices.
We encourage you to review the privacy policies of those providers before sharing personal information with them. Homnew is not responsible for the independent privacy practices of third-party websites.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us so we can review the request and take appropriate action where required by applicable law.
12. Your Privacy Choices and Rights
Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information.
You may contact us to submit a privacy-related request. We may need to verify your identity before responding or completing certain requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services, or legal requirements change.
Any revised version will be published on this page with an updated "Last updated" date. We encourage you to review this page periodically.
14. Contact Homnew
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Homnew
Website: https://www.homnew.com
Email: support@homnew.com
Phone: +1 810-626-3073
Address: 9838 Watson Rd, St. Louis, MO 63126, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time.